Complaints procedure

If something is not right, we want to hear about it and put it right.

We work hard to get everything right, but if you are unhappy with any part of our service, please tell us so we can put it right.

How to raise a concern

Call us on 020 8803 8004 or email info@adawindows.com with your name, address and a short description of the problem. Photos help.
We will acknowledge your complaint and agree the next steps with you, including a visit if needed.
If we cannot resolve it together, we will explain the independent options available to you through our registration and guarantee schemes.

[Oktay: add your response times and the scheme or ombudsman details you use here.]

Tell us what you need and add a few photos — we will come back with a clear, no-obligation price.